Last Updated: 20/03/2026
1.INTRODUCTION
PrintPOP Pty Ltd (“PrintPOP”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and store personal information when you:
- Use our website
- Use our automated custom printing and vending machines
- purchase products from us
- interact with our services
This policy is designed to comply with the Privacy Act 1988 and the Australian Privacy Principles.
2.WHAT INFORMATION WE COLLECT
We may collect the following types of personal information:
2.1 Personal Details
- name
- email address
- phone number
- billing and shipping address
2.2 Transaction Information
- purchase history
- payment details (processed securely via third-party providers)
- order information
2.3 Uploaded Content
- images, designs, or files uploaded by users for custom printing
- design selections and edits
⚠️ You are responsible for ensuring you have the legal right to use any uploaded content.
2.4 Machine Usage Data
When using our in-store machines, we may collect:
- session data
- selected product and design
- device interaction data
- transaction details
2.5 Technical Data
- IP address
- browser type
- device type
- operating system
- website usage data (via cookies and analytics tools)
3. HOW WE COLLECT INFORMATION
We collect personal information when you:
- place an order on our website
- use our vending/printing machines
- upload designs or images
- contact us
- interact with our website (cookies, analytics)
4. HOW WE USE YOUR INFORMATION
We use your information to:
- process and fulfil orders
- operate and maintain our machines
- provide customer support
- improve our products and services
- process payments
- detect fraud or misuse
- comply with legal obligations
We may also use your information for:
- marketing communications (only where permitted)
- product improvements and analytics
5. USE OF UPLOADED CONTENT
By uploading images or designs, you grant PrintPOP a non-exclusive, worldwide, royalty-free licence to use the content solely for:
- producing your order
- operating the service
We do not claim ownership of your content.
We may remove or refuse content that:
- infringes intellectual property
- is offensive, illegal, or inappropriate
6. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your information to:
- payment processors
- hosting providers
- logistics and delivery partners
- IT service providers
- marketing platforms
We may also disclose information if required by law.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers may be located outside Australia.
By using our services, you consent to your information being transferred and stored internationally where necessary.
8. DATA STORAGE AND SECURITY
We take reasonable steps to protect your personal information, including:
- secure servers
- encryption technologies
- restricted access controls
However, no system is completely secure, and we cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information only as long as necessary for:
- fulfilling orders
- legal and accounting obligations
- resolving disputes
Uploaded design files may be stored temporarily for production purposes and may be deleted after fulfilment.
10. COOKIES AND ANALYTICS
We use cookies and similar technologies to:
- improve website functionality
- analyse user behaviour
- personalise user experience
You may disable cookies through your browser settings.
11. ACCESS AND CORRECTION
You may request access to or correction of your personal information by contacting us.
We will respond within a reasonable timeframe in accordance with applicable laws.
12. MARKETING COMMUNICATIONS
We may send marketing communications where permitted by law.
You may opt out at any time by:
- clicking “unsubscribe”
- contacting us directly
13. THIRD-PARTY LINKS
Our website or machines may contain links to third-party services.
We are not responsible for the privacy practices of those third parties.
14. CHILDREN’S PRIVACY
Our services are not directed at children under 13.
We do not knowingly collect personal information from children without parental consent.
15. COMPLAINTS
If you believe we have breached your privacy rights, you may contact us.
- We will investigate and respond promptly.
- If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
17. CONTACT DETAILS
PrintPOP Pty Ltd
Email: support@printpop.com.au
Address: 149 Aries Way, Elermore Vale NSW 2287