REFUND & RETURNS POLICY

Last Updated: 20/03/2026

1. OVERVIEW

This Refund & Returns Policy applies to all purchases made from PrintPOP Pty Ltd (“PrintPOP”, “we”, “us”, or “our”), including:

purchases made via our website
purchases made via our automated custom printing and vending machines

This policy operates in accordance with the Australian Consumer Law.

2. NATURE OF PRODUCTS

All PrintPOP products are:

custom-made
personalised
produced on demand

Because of this, change-of-mind returns are not accepted, except where required under law.

3. NO REFUNDS FOR CHANGE OF MIND

To the maximum extent permitted by law, we do not provide refunds, returns, or exchanges for:

incorrect phone model selection
incorrect design selection
low-resolution or poor-quality image uploads
design placement issues chosen by the customer
colour differences due to screen display variations
accidental orders
change of mind after purchase

4. CUSTOMER RESPONSIBILITY

Customers are solely responsible for:

selecting the correct product and device model
reviewing their design before confirming purchase
ensuring uploaded images are suitable for printing

⚠️ Once an order is confirmed or printing begins, it is considered final and accepted.

5. MACHINE ORDERS

For purchases made via PrintPOP machines:

all orders are final once the print process begin
no cancellations, refunds, or modifications are possible after confirmation
customers must carefully review the on-screen preview before proceeding

6. WHEN YOU ARE ENTITLED TO A REMEDY

Under the Australian Consumer Law, you are entitled to a remedy if a product:

is faulty or defective
is significantly different from what was described
does not perform as expected
is incorrectly produced due to our error

7. OUR RESOLUTION OPTIONS

Where required under law, PrintPOP may:

replace the product
repair the product (if applicable)
provide a refund
The type of remedy will depend on the nature of the issue

8. DEFECTS AND PRINT ISSUES

A product may be considered defective if:

the print is visibly damaged or misaligned due to production error
the wrong product or design was produced
the item is physically damaged upon receipt (excluding misuse)

⚠️ Minor variations in colour, positioning, or finish are not considered defects.

9. CLAIM PROCESS

To request a remedy, customers must:

Contact PrintPOP within 7 days of receiving the product

Provide:

proof of purchase
clear photos of the issue
description of the problem

Claims submitted after this period may be rejected.

10. RETURN REQUIREMENTS

Where a return is required:

the item must not be used (unless defective)
must be returned in original condition where possible
return instructions will be provided upon approval

11. SHIPPING ISSUES

Lost Items

If your order is lost in transit:

contact us for investigation
resolution will be provided after carrier confirmation

Damaged in Transit

If your item arrives damaged:

notify us within 48 hours
provide photographic evidence

12. EXCLUSIONS

We are not responsible for:

damage caused after delivery
incorrect use of the product
wear and tear
third-party interference

13. CHARGEBACKS AND DISPUTES

By purchasing from PrintPOP, you agree to contact us first to resolve any issue.

We reserve the right to:

dispute chargebacks where this policy has been followed
provide evidence including order confirmation, design approval, and production records

14. FRAUD AND ABUSE